Company Name: Shouxian Chenxiang Cultural Technology Co., Ltd.
Email: service@elanlume.com

At Elanlume™, we believe caring for your pets should be a simple and enjoyable experience from the moment you place your order to the moment your package arrives. This Shipping Policy explains how we prepare, ship, and deliver your pet essentials.

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Our Shipping Approach

Elanlume™ is dedicated to creating thoughtfully designed pet products that bring comfort, convenience, and better everyday experiences to pets and their families.

To provide a wider selection of products while reducing unnecessary storage and resource waste, some orders may be fulfilled through carefully selected fulfillment partners and distribution locations.

This approach helps us:

🐾 Provide thoughtfully designed pet essentials for modern homes

📦 Maintain efficient fulfillment and reliable delivery

🌿 Reduce excess inventory and support a more responsible supply process

We appreciate your patience as we carefully prepare each order and work to deliver products that meet our standards.

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1. Order Processing & Shipping Fees

Every Elanlume™ order goes through careful preparation before shipment.

Order Processing Time:
Please allow 2–5 business days for order verification, quality inspection, packaging, and shipment preparation.

High-Volume Periods:
During holidays, promotional events, or peak shopping seasons, processing may require additional time.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

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2. Estimated Delivery Schedule

Delivery times may vary depending on your location, product availability, and shipping carrier conditions.

Please note that estimated delivery windows are provided as a guideline and do not represent guaranteed arrival dates.

We appreciate your understanding that careful preparation and reliable transportation help ensure a better shopping experience.

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3. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active after shipment
• Shipping updates may occasionally be delayed while packages move between facilities
• Your order remains on its way even when tracking information has not updated recently

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4. International Duties & Taxes

For international shipments, orders may be delivered under a duty-unpaid arrangement depending on destination regulations.

Customers are responsible for:

• Any applicable customs charges
• Import duties
• Local taxes or fees required by their country

Elanlume™ is not responsible for delays caused by customs inspections or clearance procedures, as these processes are managed by local authorities.

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5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure fast fulfillment.

If you need to update your shipping details or request a cancellation, please contact our customer service team at:

service@elanlume.com

Please submit your request within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

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6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want every order to arrive safely.

Damaged Items:
If your package arrives damaged, please contact us within 72 hours of delivery and provide clear photos of the item and packaging. Our team will review the issue and assist with a suitable solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, Elanlume™ will work with you to provide a replacement or appropriate resolution.

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Thank you for choosing Elanlume™.
We appreciate your trust and look forward to bringing comfort, care, and thoughtful design into the lives of you and your pets.